Comments on: Whatever Happened To Good Customer Service http://www.amysgarage.com/blog/2008/04/02/whatever-happened-to-good-customer-service/ The Musing of an AutoGirl Mon, 27 Dec 2010 18:58:12 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Audi Forum http://www.amysgarage.com/blog/2008/04/02/whatever-happened-to-good-customer-service/comment-page-1/#comment-1315 Audi Forum Sat, 05 Jul 2008 22:01:30 +0000 http://www.amysgarage.com/blog/?p=19#comment-1315 First of all, even though you found out you were fine, I'm sorry for what you had to go through before you did find out. There is no excuse for the lack of sensitivity you received and I'm glad that you know you deserve better. Good customer service, for me, means listening, empathising, being courteous and respectful - some of which you did not receive at the surgery. I hope you at least had a close friend or family member you could speak to at the time. Most importantly, it's great that you're ok. take care... First of all, even though you found out you were fine, I’m sorry for what you had to go through before you did find out. There is no excuse for the lack of sensitivity you received and I’m glad that you know you deserve better.

Good customer service, for me, means listening, empathising, being courteous and respectful – some of which you did not receive at the surgery. I hope you at least had a close friend or family member you could speak to at the time.

Most importantly, it’s great that you’re ok.

take care…

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