Amy’s Garage

The answer is YES, dealer, independent, tire center, quick lube…. they can all work on your car and maintain the manufacturer’s warranty.

I am always amazed and distressed to hear folks tell me they miss their regular auto repair shop, but since they bought a “new car” they have to go to the dealer for all the service or repairs to keep it under warranty.

They think that they must go to the dealer for the first 36,000 miles to 60,000 miles of ownership depending on the make, model and warranty of their new car. Well, I am here to tell you: “You don’t have to take your vehicle to the dealer to maintain any kind of automotive warranty.”

If someone has told you that your new car’s warranty will be rendered invalid if anyone other than the dealer’s service department does the work, or if any product other then manufacturer brand-name parts are used… they are telling you an un-truth!

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In 1975 the Magnuson-Moss Warranty Act was created by the Federal Trade Commission. It was passed to “improve the adequacy of information available to consumers to prevent deception, and improve competition.” The only way the manufacturer can require you to use their brand of filter, or any other specific part is for the manufacturer to provide the item free of charge under the terms of the warranty, and I have yet to see any of the new car manufactures doing this.

So rest assure, you can have your favorite repair shop do all your oil changes, tune-ups, fluid flushes, etc., and any repairs needed using name brand, quality; spark plugs, filter, oil, belts, hoses, brakes, wiper blades, etc. and keep your new car’s warranty valid.

You just need to be sure to go to a shop that keeps proper records.

Each invoice needs:

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• The date of service and what service or repair was completed.

• Your name, the year, make and model of your car,
• ???? ??????? ?????

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• The car’s VIN (vehicle identification number),

????? ? ????????????

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• The name and parts number of the parts used

• The mileage of your vehicle at the time of the service or repair.

Having your trusted auto technician to look over your car on a regular basis is the best warranty for your vehicle. Here at Auto Craftsmen if we find a repair that would be covered under warranty, we take pictures and write up a good report for our clients to take with them to the dealer to get the repair made as easily and quickly as possible. We are their advocates, and they greatly appreciate this.

If you receive a recall notice in the mail or need a repair that is covered under the manufacturers warranty, then you have to go to the dealer to get the work done.

The manufacturers will rarely reimburse your money if the warranty work was done at an independent shop, other than in emergency situations where a dealer was not available to do the work. If you are in an emergency situation and there is no dealer around… then call the manufacturer ahead of time to get their approval for an independent shop or a different manufacture’s dealership to do the work for you.

by Amy Mattinat

This entry was posted on Monday, March 2nd, 2009 at 3:27 pm and is filed under Rising Gas Prices. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.