Auto Craftsmen Car Care Clinic
Auto Craftsmen had it’s 2nd Woman’s Car Care Clinic on Saturday March 14th.
With 16 women in attendance we covered the following topics:
How to Communicate Clearly so your Automotive Service provider understands exactly what you want and need done to your car.
- Give Symptoms: Accurate descriptions of the symptoms will save you dollars and time. Be as literal and precise as possible. NOT: My car is making a funny noise. BETTER: When I first start the car and pull out of the driveway the war makes a noise that sounds like (Make noise) but only when I turn right.
- Don’t Push for an On-The-Spot Diagnosis: Asking the Service Advisor or Technician to second-guess your vehicle’s problem only causes false expectations and creates confusion. You would not want a doctor to guess at what is making you sick.
- Leave Accurate Contract Information: It is very important that you that you leave phone numbers of where you will be that day, so you can be contacted “At A Moments Notice”. Your car is one of many vehicles in for repairs and service. If you can not be contacted to give approval for a job, your car will be pulled out and will have to wait it’s turn to get back in line for work. This could result in your car not being finished by the end of the day.
- Keep Asking Questions if you don’t Understand: Most problems between shops and consumers are a result of faulty communication. Don’t be embarrassed if you don’t understand right away… cars are a complex subject. If necessary, make a trip to the shop and have them show you what is wrong and have them give you an accurate estimate.
- Be Patient: Your repair facility is doing its best to keep every customer happy. They know that an unhappy customer won’t return, so they work very hard to please everyone. But wrong parts, sick employees, emergency repairs, small jobs that turn into bigger ones are major challenges that disrupt a shop’s schedule every day.
- Be Appreciative: The repairs and service on cars is not only hard work but takes a great deal of skill and knowledge. Contrary to belief, Technicians have feeling too! A little appreciation goes a long way, especially if it comes with a plate of cookies!
The ladies found it very interesting being able to look under a vehicle and learn about all the Steering and Suspension parts.
They also learned about what’s under the hood, and how to check the important fluids in their vehicles.
Brakes and Tires were also covered in detail.
The ladies asked great questions and everyone had a lot of fun.
The last clinic we have scheduled is for April 18th. Call 229-2054 if you want to grab the last 2 seats available or email amy@autocraftsmen.com