If Your Car is Under Warranty: Can Anyone Work On It?
Monday, March 2nd, 2009
The answer is YES, dealer, independent, tire center, quick lube…. they can all work on your car and maintain the manufacturer’s warranty.
I am always amazed and distressed to hear folks tell me they miss their regular auto repair shop, but since they bought a “new car” they have to go to the dealer for all the service or repairs to keep it under warranty.
They think that they must go to the dealer for the first 36,000 miles to 60,000 miles of ownership depending on the make, model and warranty of their new car. Well, I am here to tell you: “You don’t have to take your vehicle to the dealer to maintain any kind of automotive warranty.”
If someone has told you that your new car’s warranty will be rendered invalid if
anyone other than the dealer’s service department does the work, or if any product other then manufacturer brand-name parts are used… they are telling you an un-truth!
In 1975 the Magnuson-Moss Warranty Act was created by the Federal Trade Commission. It was passed to “improve the adequacy of information available to consumers to prevent deception, and improve competition.” The only way the manufacturer can require you to use their brand of filter, or any other specific part is for the manufacturer to provide the item free of charge under the terms of the warranty, and I have yet to see any of the new car manufactures doing this.
So rest assure, you can have your favorite repair shop do all your oil changes, tune-ups, fluid flushes, etc., and any repairs needed using name brand, quality; spark plugs, filter, oil, belts, hoses, brakes, wiper blades, etc. and keep your new car’s warranty valid.
You just need to be sure to go to a shop that keeps proper records.
Each invoice needs:
- The date of service and what service or repair was completed.
- Your name, the year, make and model of your car,
- The car’s VIN (vehicle identification number),
- The name and parts number of the parts used
- The mileage of your vehicle at the time of the service or repair.
Having your trusted auto technician to look over your car on a regular basis is the best warranty for your vehicle. Here at Auto Craftsmen if we find a repair that would be covered under warranty, we take pictures and write up a good report for our clients to take with them to the dealer to get the repair made as easily and quickly as possible. We are their advocates, and they greatly appreciate this.
If you receive a recall notice in the mail or need a repair that is covered under the manufacturers warranty, then you have to go to the dealer to get the work done.
The manufacturers will rarely reimburse your money if the warranty work was done at an independent shop, other than in emergency situations where a dealer was not available to do the work. If you are in an emergency situation and there is no dealer around… then call the manufacturer ahead of time to get their approval for an independent shop or a different manufacture’s dealership to do the work for you.
by Amy Mattinat


The Gasoline-Electric Hybrid is the most commonly purchased alternative vehicle on the road today. Environmentalists love them because they reduce emissions. 50% for carbon dioxide and 90% carbon monoxide. Drivers who care about fuel economy love them because they are fuel efficient.
A Fuel Hybrid is probably what you are thinking of when you hear the word hybrid. In a full hybrid, the gasoline engine and the battery powered electric motor work as partners. They both can supply power to the transmission to move the vehicle. If stopped at a traffic light the gasoline engine will turn off, and when it is time to move forward, the electric motor provides the power for the car to drive around town up to 25 mph. Once over 25 mph the gas engine will automatically take over. This makes full hybrids great for bumper-bumper commuter traffic and stop-and-go city driving. These two driving scenarios are where a full hybrid shines.